Customer Care OutdoorIllinois is an award-winning monthly publication and we strive to provide our readers with compelling stories, news and photographs of Illinois' many cultural and natural resource treasures. OutdoorIllinois staff are committed to customer satisfaction. Whether you are interested in a new, renewed or gift subscription, changing your address or sending a note to the magazine editor, we hope that these helpful hints will be useful in navigating through our on-line subscription process. If you are interested in speaking with a DNR customer service representative, you may call our office Monday-Friday from 8:30 a.m.-4:30 p.m. (toll-free calls within Illinois 1-800-720-3249; outside Illinois dial (217) 782-7454). Frequently Asked Questions (FAQs) Q.  How much is a subscription to OutdoorIllinois? A.  You will receive 12 magazines, plus the annual wall calendar in the December issue, for $15. A two-year subscription is $28 and a three-year subscription is $41. You also may subscribe by calling our office Monday-Friday from 8:30 a.m.-4:30 p.m. (toll-free calls within Illinois 1-800-720-3249; outside Illinois dial (217) 782-7454). Q. Where can I buy OutdoorIllinois locally? A. At this time, only limited vendors exist in Illinois. Your best bet for purchasing an individual copy of the magazine ($3) is by contacting our office. What will you get when you subscribe to OutdoorIllinois? Twelve (12) outstanding issues A full color wall calendar featuring Illinois' most beautiful sites What a deal at $15 a year (two years at $28 and three years at $41) Enjoyment for the family and the outdoor enthusiast Q. Is it safe to use my credit card to subscribe to OutdoorIllinois on-line? A. Information submitted on-line is protected by the use of a secure socket layer (SSL) on our website. Q. How will my gift subscription be recognized? A. Subscriptions are great gifts and remind someone 12 times a year of your thoughtfulness. A postcard acknowledging your gift subscription will be sent in your name. Q. When can I expect delivery of my first magazine? A. Your first OutdoorIllinois magazine should arrive 4-6 weeks after the receipt of payment (depending on when the information arrives during the production cycle). If a greater period of time passes, please e-mail dnr.editor@illinois.gov or call our customer service line at 1-800-720-3249. Q. I know my subscription expiration information is encrypted on my mailing label but how do I read it? A. Here’s how you can read our mailing label to determine when your subscription expires. Begin with the line directly above your name. The first six characters refer to your name, followed by five characters of your address and your five-digit Zip code. The next four numerals show the expiration date (0508 means your subscription expires in the fifth month of the year 08 or May 2008). That is followed by the date your subscription started (0506 means it began in May 2006). Q. I’m moving. How do I change my address? A. We’d greatly appreciate 6-8 weeks notice, including both your current and future addresses, to help ensure that you don’t miss a single issue of OutdoorIllinois Click here to submit your address change on-line, send an e-mail to dnr.editor@illinois.gov or call toll-free to 1-800-720-3249. Q. How do I replace a missed or damaged issue? A. Occasionally an issue may arrive damaged, or it may be inadvertently misdirected in delivery. If you call our customer service toll-free number (1-800-720-3249), or send an email to dnr.editor@illinois.gov within 60 days of the missed/damaged issue’s cover date we will gladly send a replacement magazine. Q. Can I submit a story idea or photo for consideration? A. Queries can be directed to the OutdoorIllinois editor by e-mailing dnr.editor@illinois.gov or calling (217)785-4193. Q. Can I purchase a back issue of the magazine? A. No. We no longer sell back issues. Q. Is an OutdoorIllinois subscription available for Illinois schools? A. Yes, schools receive a discount subscription rate when submitting a letter on school letterhead. For further information, send an e-mail to dnr.editor@illinois.gov. Questions? Drop an e-mail to dnr.editor@illinois.gov or call (217) 785-4193.